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Frequently asked

We provide deep cleanings for first time clients to ensure no spot is left behind and your home is on the journey to a clean ph. Deep cleaning checklist Maintenance cleaning is a standard clean for your entire home after the deep cleaning has been facilitated to help up keep your property hygiene. Maintenance cleaning checklist Flex clean is also a home maintenance however, you’re allowed to select the areas of your home you would like serviced if you didn’t want the entire house cleaned. Flex cleaning checklist

How do I know which cleaning to choose?

Once you’ve set an appointment with a representative we will take your card number and then charge a $50 deposit. This deposit confirms your appointment. After the service is complete we charge the remainder to your card or accept the remainder in cash.

How do I pay for my cleaning service?

We love all are pet friends! However, to ensure our hygienist are safe and the work is done adequately we ask that you keep them caged or in a secure location during the service time.

what should I do with my pet/s during cleaning?

If you’re not able to be home during your cleaning we are still able to get the job done. When booking your service provide us with instructions on how you would like us to enter/leave the home.

Do I need to be home during cleaning?

If you need to cancel/reschedule please contact use within 24-48 hours of your appointment. Canceling within 24-48 hours allows for a full refund of deposited amount. Canceling less than 24 hours before appointment you will receive 50% of your deposited amount. If you reschedule within 24-48 hours before appointment, deposit will be applied to new appointment. We will do our best to reschedule your cleaning that same week. Please be sure to reschedule if anyone in your home is sick/ill to ensure the health and safety of our hygienist.

What if I need to cancel or reschedule service?

We provide our own cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer, be sure to let representative know when booking appointment.

DO i need to provide cleaning supplies?

Making sure all clients are happy with their service is the top of our priority. If the work performed does not meet your satisfaction, contact us within 24 hours and we will make arrangements to rectify the situation.

What is satisfaction gauranteed?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

What if something is damaged during cleaning?

We try to do our best when accommodating our clients. Simply let us know when booking, email PROPERTYHYGIENIST or text the services you would like to add.

What if i want add a service not listed? 

Still have questions?

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